🧰Services and Pricing
Teach ScribeWare what you sell and what you charge, so it can price a job, build the invoice, and run your online booking page.
Your services are the jobs you sell and what you charge for them — a standard home inspection, a pre-drywall, a radon add-on. Once ScribeWare knows them it can price a job automatically, build the invoice, attach the right agreements, and let clients book online at the right price.
Find them under Settings → Services, in the SCHEDULING group.
Two different things are called "services." This page is about your service catalogue — the priced work you sell. A service on the calendar is something else entirely: a lightweight appointment with no report attached, like a radon monitor drop-off. See the-desktop-calendar.md for those.
The Setup Assistant
Rather than a grid of forms, ScribeWare sets your services up by asking. The Services Configuration page interviews you, works out the structure, and shows what it has understood on the right as you go.
The chips across the top track six topics: Inspection types, Base price, Adjustments, Duration, Add-ons and Service area. Each turns green as you cover it.
Answer in the box at the bottom in ordinary language:
Home inspections start at $400 for up to 2,000 square feet, add $50 per 500 feet after that. Radon is $135. I cover Whatcom and Skagit counties.
You can also paste your existing price sheet straight in and let it do the extraction. That's usually the fastest way to start.
Two controls sit at the top right:
Restart conversation — begins the interview again, keeping what you've saved.
Clear all — wipes the configuration entirely and starts fresh. This can't be undone.
When the assistant has everything it needs, click Save & Enable on Booking Page.
Afterwards the page switches to a summary view of cards. Click any card to edit it directly, or Edit with assistant to go back to the conversation.
What You're Building
Inspection types
The main jobs you sell. Each one has:
A name and description — the client sees both when booking.
A base price — your lowest price for that job. Leave it blank and it shows as Call for quote.
A base duration in minutes, which is what blocks your calendar.
Adjustments that move the price and duration up or down.
A report template to build from, and any agreements the job needs.
Add-ons
Extras a client can bolt on — radon, sewer scope, pool. Same shape as an inspection type, plus two useful options:
Internal add-on — you can add it to a job yourself, but clients never see it when booking.
Recommend this add-on conditionally — surface it only when it's relevant. A crawl-space add-on can be suggested only when there's a crawl space, either as a message, highlighted, or pre-ticked.
Adjustments
This is the part worth understanding, because it's how one base price covers a whole price sheet. ScribeWare works from a single base price plus adjustments — there's no price table. A square-footage sheet becomes: the smallest band is the base price, and each band above it adds so much.
Adjustments come in four kinds:
Numeric tiers
Square footage, age, distance, bedrooms, bathrooms
Yes/no toggle
A crawl space, a detached garage, a pool
Categorical options
Foundation type, property style
Geographic zones
Postal codes that price differently
Each tier or option carries a price delta and a duration delta, so a bigger house can take longer as well as cost more. Any tier can be marked call for quote instead of a number — useful for the top end.
Square footage, age, bedrooms, bathrooms and distance are worked out from the property details on the report. Age comes from the year built, so nobody has to be asked how old the house is.
Here's the result on the booking page — a $400 base price has become $675 for a 2,450 sq ft home built in 1998, without anyone doing arithmetic:
Service area
Where you work — postal codes, cities, counties, or a radius from your office. Pick one method; switching hides the others.
Radius mode measures from the business address in Settings → Company, so that address needs to be set and located. You can add distance surcharges on top: beyond 30 miles, add $50.
Custom Questions
Questions you want answered when a client books live in Settings → Scheduling under Custom Questions. Each has a name, an answer type (text, paragraph, or yes/no), whether it's required, and which booking step it appears on:
Client step — asked on every booking, whatever the job.
Property step and Services step — asked only when attached to the inspection type the client picked.
Answers are saved on the report, shown on Client Info, and available as placeholders in your agreements — so a question asked at booking can be written into the contract the client signs.
Services on a Job
Once services are configured, a Services section appears in every report's Client Info, between Inspection Details and Invoice. Pick the inspection type, tick any add-ons, and ScribeWare will:
Add a priced line to the invoice for each item.
Attach the agreements those services require, and drop ones from a service you deselected.
Recalculate as property details change — enter the square footage and the price follows.
Show a running Estimated total.
Your own manually added invoice lines and manually added contracts are left alone. Only the service-generated ones are rebuilt.
Two things to expect. Once a report template has been applied the inspection type is locked — add-ons stay editable. And choosing services by hand doesn't change the report's Duration (hours) field; only an online booking adopts the services' combined duration. Set the duration yourself when you add services to an existing job.
Where It All Shows Up
Getting your services right pays off in four places at once:
Your booking page prices jobs correctly without you quoting.
Invoices build themselves from what was sold.
Agreements attach to the jobs that need them.
Your calendar blocks realistic amounts of time, because duration travels with the price.
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