♻️Reinspections. Everyone's Favorite!

While it is true that you can never really charge enough for re-inspections, we have some great workflows in ScribeWare to help you nail these.

Reinspection Using Observation Tags to Make a Custom Reinspection Report Within The Full Report

This is my favorite way to do a reinspection. It takes a little setup, but it offers super-clean report delivery.

Performing a Reinspection Using a Report Copy and Observation Tags

Overview

There are several ways to perform a reinspection in ScribeWare. This method creates a separate reinspection report while maintaining a connection to the original inspection report. The result is a professional workflow that allows clients and agents to view either the complete report or only the reinspection findings.

Step 1: Request a Reinspection Item List

Before scheduling a reinspection, ask the client or agent to use ScribeWare's Inspection Request Tool to generate a PDF containing the specific items they would like reinspected.

This provides:

• A clear scope of work

• Documentation of what was requested

• Protection against misunderstandings regarding inspected items

Step 2: Create a Copy of the Original Report

1. Open the original inspection report.

2. Select Copy Report.

3. Create an exact duplicate of the original job.

Why Create a Copy?

Creating a copy preserves the original report in its untouched state while allowing you to document reinspection findings separately. This can be beneficial for recordkeeping and liability purposes.

Step 3: Attach the Reinspection Request

1. Open the copied report.

2. Navigate to General Comments → Reinspection.

3. Attach the PDF generated from the Inspection Request Tool.

This ensures the requested reinspection items are documented within the report.

Step 4: Flag All Items to Be Reinspected

Before going into the field:

1. Navigate to each item that requires reinspection.

2. Flag the observation.

Benefits of Flagging

When using the mobile app, flagged items create a focused list of only the observations that need attention. This allows you to quickly move from one reinspection item to the next without searching through the entire report.

This is especially helpful when reinspecting multiple items.

Step 5: Complete the Reinspection in the Field

Using the mobile app:

1. Open the list of flagged items.

2. Review each observation.

3. Take updated photographs as needed.

4. Update the observation based on the current condition.

For example:

• Change a modifier from Major Concern to Completed Item if repairs have been made.

• Add notes documenting the observed corrections.

Step 6: Tag Reinspection Findings

To create a dedicated reinspection summary:

1. Open the observation.

2. Select Tags.

3. Apply the Reinspection Findings tag.

If your template is configured with a Reinspection Findings summary page, tagged observations will automatically populate that section.

Step 7: Optional - Gray Out Original Photos

For a cleaner presentation on desktop:

1. Open the observation photos.

2. Use the photo filtering options to gray out original inspection photos.

This creates a clear visual distinction between:

• Original inspection photos

• New reinspection photos

Many inspectors find this provides a more professional appearance.

Step 8: Update Reinspection Status

After reviewing each item, assign the appropriate modifier:

• Completed

• Partially Complete

• Incomplete

Once an item has been reviewed and documented, remove its flag.

This helps track progress and confirms that all requested items have been addressed.

Step 9: Publish the Report

When all reinspection items have been updated:

1. Publish the report.

2. Send notifications if desired.

Understanding the Final Result

This workflow creates two useful views:

Full Inspection Report

The complete inspection report remains available and reflects the updated observation statuses.

Reinspection Findings Report

The tagged observations generate a dedicated Reinspection Findings summary page.

This allows you to:

• Send only the reinspection findings to a client or agent.

• Share a direct link to the reinspection summary.

• Allow recipients to navigate back to the full inspection report if needed.

Recommended Workflow

1. Receive a PDF request list from the client or agent.

2. Copy the original report.

3. Attach the request list to the copied report.

4. Flag all items requiring reinspection.

5. Perform the reinspection using the mobile app.

6. Update modifiers and add photos.

7. Tag observations as Reinspection Findings.

8. Publish the report.

This approach creates a professional reinspection report that is both independent of and connected to the original inspection report.